A day in the life of a Training Coach

 How we support your apprentices and partner with Employers

When an employer takes on an apprentice, they’re not just investing in new talent, they’re committing to someone’s growth, development and long-term potential. But employers don’t have to do it alone. Behind every successful apprentice is a dedicated training coach working closely with both the apprentice and the employer to guide and support them throughout their journey.

Their day begins with one priority: the apprentice’s well-being. Apprenticeships can be demanding, especially for those new to the workplace or balancing study with a full-time role. That’s why coaches keep communication channels open and regularly check-in with their cohort. They provide unique support to every apprentice’s individual needs, creating resources, providing exam arrangements and fostering a safe place for each apprentice to offload.

Coaches also work closely with the wider apprenticeship team, follow safeguarding procedures and use monthly reviews to understand how apprentices are coping with both work and study. Where needed, they’ll explore options like applying a break in learning or changing assessment methods to give apprentices the breathing space they need to return stronger. For example, a recent apprentice struggling with anxiety and confidence now receives weekly check-ins to talk through her progress and work challenges. This consistent support has transformed her confidence and she now reaches out proactively whenever she needs guidance.

Creating a Safe and Supportive Learning Environment

A training coach’s role is to ensure apprentices feel confident, included and supported, whether they’re learning in the workplace or at college. One key strategy that has been recently implemented is the monthly apprenticeship college day, where apprentices come together for a study morning, meet the apprenticeship team and feel part of a wider learning community. For many, this builds confidence and reduces feelings of isolation.

Our training coaches also visit workplaces where they ensure learning takes place in a suitable space and reinforce essential topics like: health and safety, safeguarding and equality and diversity. They also ensure apprentices know exactly who to contact if they have any concerns or need support.

Staying Ahead With Industry Expertise

To guide apprentices effectively, it is crucial for our training coaches to stay up to date with industry trends, government updates and EPAO (End-Point Assessment Organisation) guidance. Regular training, standardisation sessions and meetings with EPAOs ensure apprentices receive the most current information and best preparation for end-point assessment. Some of our coaches even train in end-point assessment themselves, giving them deeper insight into the process and allowing them to pass that knowledge directly to apprentices and employers.

Monthly reviews are also a chance to celebrate successes with both the apprentice and employer. They set fresh goals and map out the steps needed to reach them. Apprentices are at the centre of this process, shaping their own targets with guidance and support.This three-way partnership ensures everyone is aligned and working toward the same goals.

Here for employers

A training coach is more than an assessor, they’re a mentor, motivator, advocate and partner. They ensure your apprentice stays on track and develops the skills, confidence and knowledge they need to thrive in your business.

With a strong coach-employer partnership, apprentices are more engaged, more motivated, and more likely to succeed, not just in their qualification, but in the long-term contribution that they bring to your organisation.